Libratone Support

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App - Download compatibility issue (Android)

Some customers are currently experiencing issues downloading Libratone Android App from Play Store to their Android Smartphones.

Error message: 'Your device isn't compatible with this version'  

We are currently working to identify what is causing this problem and hope to have a solution soon.

We apologize for any inconvenience this might cause you, and thank you for your patience.

Android OS requirements

Please note that our latest Libratone Android App released October 12th is requiring Android 4.4 or newer. Previously Libratone Android App was also compatible with Android 4.2.

NOTE: LIBRATONE ANDROID APP IS NOT COMPATIBLE WITH ANDROID TABLETS.  

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Comments

  • Avatar
    Luis Isidro

    When should be available a fix to the problem with the app in the Android system?

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    Jean-Marie Sebaux

    could you provide a link to download the application independantly of google playstore ?

  • Avatar
    Jim Dessauer

    I have android 5.1 and get that message. When will this be fixed and can a notice that it is fixed be sent to the email on this request?

  • Avatar
    Jim Dessauer

    Several days have passed and I still can't access the app. One of the comments about this appears to be from 5 months ago. This is getting old. I'd appreciate a direct response from Libratone support.

  • Avatar
    Hannes Van Roosbroeck

    @jim about a year ago i ran into the same problem. I was running Android 7.something on a wileyfox swift 2x. The libratone support advised me to install there app from an apk instead of the play store. That workaround fixed it for me.

    Installation procedure:
    1. DownloadEnter http://www.libratone.com.cn/download/Libratone_APP.apk in an internet browser on your Android smartphone
    2. When download is completed - press the downloaded file to start installation
    3. You may see this notification "For security reasons your phone is set to block installations .." If so please click 'Settings'. In 'Unknows sources' toggle to allow and click 'OK'
    4. When you see this notification 'Do you want to install Libratone App' then please click 'Install'

    Hope it works for you