Have you already checked our FAQ? :-)
Please check first our Support Product Pages, and the answer you are looking for might already be there. 

When submitting a request, please provide following information:
Libratone Product:
Question is about:
Playing device:
Firmware version:
Purchase date:
Region (Europe, Asia, USA): 

Please submit email to our support partner X-Modus libratone@xmodus-systems.de
A member of our support staff will respond as soon as possible.

Important about Warranty!

A warranty claim is always made at the place of purchase, i.e. the company with which you, the consumer, have a contract. Kindly remember to present your proof of purchase at time of your claim.
If you have purchased at Libratone's Webshop, kindly complete email to us with as many details as possible. Remember to attach copy of your proof of purchase, and if possible, pictures of damage.