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Warranty and how to obtain service

EUROPE - 2 Years Limited Warranty

Terms and conditions for Libratone products purchased in Europe.
 
This warranty applies for products (each a "Product") made by Libratone A/S ("Libratone"). Libratone warrants ("Limited Warranty") that the Product is free of defects in materials and workmanship at the time of its original purchase by the end-user (the "Customer" or "you").
 

What is covered by this warranty

All defects in material and workmanship.
This Limited Warranty covers the functionality of the Product for its normal, intended use in an environment as specified in the Owner's Manual only and does not cover malfunctions that result from improper or unreasonable use or maintenance, e.g. accident, excess moisture, improper packing, lightning, power surges, or unauthorized tampering, alteration or modification not authorised by Libratone.
This Limited Warranty is limited to the repair or replacement of the Product at Libratone's decision, and neither costs for transportation, removal, nor installation of a Product is covered by this Limited Warranty.
 

For how long

This Limited Warranty extends to TWO (2) YEARS from the Customer's original purchase of the Product.
 

What Libratone will do

If Libratone receives, during the applicable warranty period, a valid notice of a defect in any product which is covered by Libratone's warranty, Libratone will, at Libratone's option, within a reasonable time after being notified of the defect
 
(a) repair the defect at no charge, using new or refurbished replacement parts,
(b) replace the product or
(c) refund the purchase price of the product.
 
Response times may vary from country to country and is among other things subject to availability of parts and transport. Time from pick-up to return is normally within 5-10 working days.
 
All replaced faulty parts and components will become the property of Libratone.
Libratone shall have no obligation to repair, replace or refund until the customer returns the defective product to the authorized reseller.
Any replacement product may be either new or like-new, provided that it has functionalities at least equal to that of the product being replaced.
Repairs outside the Limited Warranty period or of damages not covered by this guarantee will take place only with end-users prior approval.
 

How to obtain service

In the event of a Product defect, end-user should take the following actions:
 
  1. Refer to the Owner's Manual or Libratone Help Center in order to identify and possibly correct the problem.
  2. If the problem cannot be resolved by reference to the Owner's Manual or Libratone Help Center, please contact Libratone Support to discuss your concerns.
  3. If necessary, Libratone will arrange for repair or replacement of the Product provided that end-user present the original sales invoice to document the date and place of the original purchase. The terms and conditions for a repair or replacement are subject to terms of delivery agreed between end-user and the authorised dealer to the extent the terms are not explicitly covered by this Limited Warranty.
If you ship the Product, Libratone nor the authorised dealer is liable for damages to the Product caused during shipment. Thus, we recommend that you use the original shipping cartons for packing the Product. If these cartons are not available, we suggest that you use a strong cardboard box and sufficient packaging (for example Styrofoam, bubble wrap or similar) to provide at least 10 cm of packaging to fully surround products weighing 5 kg or more.
 

DOA

A product is considered DOA if it is defective within 14 days of end customer purchase date. End-user must contact reseller and will receive a new identical product
 

Other Rights

This Limited Warranty does not affect your mandatory rights. This Limited Warranty provides you with specific rights subject to specified conditions. You may also have other mandatory legal rights depending on in which country the Product was originally purchased. This Limited Warranty does not affect such legal rights and does not preclude any legal remedy you may have under the law.
 

Limitations of warranty and liability

The maximum liability of Libratone shall not exceed the purchase price originally paid by you for the product. Libratone shall be liable for no more than the direct damages for bodily injury, and/or real or personal property arising from the gross negligence of Libratone. Further, Libratone shall not be liable for special, incidental, consequential or indirect damages. This Limited Warranty is void if the label bearing the serial number has been removed or defaced.
 

Privacy

There is no legal obligation on your part to provide personal information to Libratone or manufacturers of the Products. However, such information allows Libratone to maintain a record of the Libratone products acquired and better understand the purchasers of our products. The information collected will be used for marketing purposes by Libratone and, where permitted, to contact you either in relation to the products you have acquired or other products which might be of interest from Libratone. The information that you provide may be processed in another country.
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