We want you to be totally satisfied with your Libratone product. If you are not 100% satisfied with your purchase, you may return your product for an exchange or a refund, provided you do this within 30 days of receipt of your order and the newly purchased item is in the original packaging.
Important: Returns are only accepted for items purchased online directly from Libratone.com.
If you have purchased your item from one of our retail partners, please contact that dealer directly to arrange for an exchange or a refund.
EU RETURN PROCEDURE (DHL pickup)
Feel free to read about and order a EU return here.
US RETURN PROCEDURE (pre-paid shipping label)
Feel free to read about US returns here.