Libratone Support


Webshop - Ordering and payment EU & US WebShop (CN)

US & Canada Customers

US and Canada customers click here to read about ordering and payment. 


EU Customers

When purchasing a product from, your payment is encrypted using Secure Payment Processing technology. Moreover, your credit card details are not retained or visible to any Libratone employees. 

Payment types

Libratone accepts payment via PayPal and the following debit and credit cards: VISA, VISA Electron, MasterCard, Maestro, JCB Cards, Dankort, eDankort.

Promotional codes

If you are using a promotional code, please enter it in the Coupon Code field on the basket page and press Apply. The related price adjustment will then be calculated automatically. 

Errors and omissions

In the case of errors or omissions on our website, Libratone reserves the right to refund your order prior to the goods being dispatched. 

Please note that Libratone reserves the right to cancel any order if the product is no longer available. No compensation will be paid in such cases but customers will be notified and reimbursed for the full cost of the order. 

Every care has been taken to ensure that the descriptions and specifications of Libratone products are correct. The colors shown on the website are a close representation, but slight variations in the actual product colors may occur due to different screen resolutions and browsers.

Order confirmation

After your purchase you will receive a confirmation email to confirm successful ordering and payment. If you have a problem processing your payment online or become uncertain if your payment was successful, please contact Customer Service at email: Please include all available information on your particular order to expedite our service towards you.


Prices are quoted in local currencies: Euros, UK pounds, Swedish Kroner, Norwegian Kroner, Danish Kroner or Swiss Francs based on your delivery address. 


Local import duties may be payable by the recipient on receipt of the order. PLEASE NOTE: Swiss and Norwegian orders are quoted and delivered WITHOUT local VAT. Duty, tax and brokerage fees are therefore the responsibility of the individual buyer/recipient. 

Amending or cancelling an order

If you would like to amend or cancel your order, please contact Customer Service at email:

Please note that once an order has been dispatched Libratone is unable to amend or cancel it.

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