Libratone Support


Webshop - Terms and conditions EU & US WebShop (CN)

1. Introduction

1.1 This webshop is hosted and operated by Libratone A/S. If you have any questions regarding the Web Store or these Terms and Conditions, or if you have any complaints about products or services purchased by you from this Web Store, you can contact Libratone at:

2. Scope

2.1 These terms and conditions, together with any other policies or documents referred to in these terms and conditions (including any policies or documents to which a link is provided from these terms and conditions) (together "Terms") apply to all orders for products and services made available by Libratone for purchase on the Web Store. Please read these terms carefully.

2.2 Please note that these terms do not affect your statutory rights as a consumer.

2.3 Please note that although you are purchasing products and/or services from Libratone, any personal data submitted by you during purchase will continue to be subject to, and treated in accordance with, Libratone's privacy policy.

3. Acceptance of Orders

3.1 You agree that your order is an offer to purchase the Libratone products ("Products") and services ("Services") listed in your order. All orders submitted by you are subject to acceptance by Libratone. Libratone may choose not to accept your order for any reason without liability to you.

3.2 After submitting an order to Libratone, we will send you an 'Order Confirmation' email with your order number and details on the products and services you have ordered. Acceptance of your order and the formation of a contract of sale between you and Libratone will not take place unless and until the products have been dispatched to you.

4. Prices

4.1 All prices on this site are stated in the respective countries currency unless otherwise stated. They include any VAT payable the EU but exclude any customs clearance charges. PLEASE NOTE: Orders for Switzerland and Norway will be shipped and invoiced without local VAT. Occasionally, however, an error may occur and products and services may be mispriced. If a product's or service's correct price is lower than the price stated on the Web Store, Libratone will charge you the lower amount and send you the product or provide you with the service at the price stated. If a product's or service's correct price is higher than the price stated on the Web Store, Libratone will contact you and ask you whether you wish to proceed with the order at the correct price or cancel your order. Libratone endeavors to ensure that all pricing information on the Web Store is correct and will not be obliged to supply products or services at an incorrect price.

5. VAT Refund

5.1 Please note that Libratone doesn't refund VAT for transactions completed on However, if you require more than 10 speakers, please contact

6. Warranty terms for ZO-ON backpack

6.1 The two-year warranty covers defects in materials and workmanship. If the backpack does not meet standards due to manufacturing defects during the warranty period, Libratone will replace with a new garment, based on our evaluation. This warranty does not cover damage caused by accidents, misuse, abuse, laundering, normal wear or the natural breakdown of colors and materials.

In order to determine warranty coverage, the garment must be returned to Libratone:

Krabbesholm Alle 2
7800 Skive

Return the garment along with the original receipt for the product bought in the campaign period where the ZO-ON backpack was included. Garments must be clean when returned. Unclean garments will be returned to the sender without being evaluated.

All products manufactured under the ZO-ON label is held to stringent standards. But regardless of how well a garment is cared for, it will eventually begin to display wear and age. The ZO-ON/Libratone warranty does not cover normal wear and tear, only defects in materials and workmanship.

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